ELAN Makelaars handles the privacy of visitors to its website with care and complies with applicable laws and regulations on the protection of personal data (including the General Data Protection Regulation, GDPR) when processing personal data. In this privacy statement, you can read how we, as a real estate agency, handle your personal data, which data we collect when you use our website or services, and why we record this data.
The personal data that we may request if they are relevant:
Your name, address, and contact information such as your phone number and email address, as well as your date of birth, place of birth, marital status, origin of wealth, identification document with number and validity date, and subject of your appointment.
For what purposes?
When you engage our real estate agency for the sale, purchase, or rental of a property, scheduling viewings, registering for our newsletter, providing advice, entering into confirmation of instruction or purchase/lease agreements, our real estate agency records the data and stores it on a secure server.
How does our real estate agency use this data?
When you contact us or send an email, it is possible that we may retain these messages. Our real estate agency uses your data to perform the mediation assignment you have granted us. Your data may also be used:
– to promote your property to the public, for example on Funda, on our real estate agency’s website, in sales brochures, and on social media;
– to perform valuations and other assessments;
– for performing analyses and reports so that we can improve our service;
– send you information about products and services of our real estate agency.
Sharing with third parties
Sometimes it is necessary to share your data with third parties. Such as notaries, colleagues, developers, etc. Because your privacy is important to us, we enter into a data processing agreement with third parties. This contains how they should handle personal data and never use it for their own purposes.
It may also be that government agencies such as the police ask us to share personal data in the context of the Wwft. In such cases, we must cooperate.
Security and retention period
Our real estate agency will ensure that your data is adequately secured so that your data is protected against unauthorized use, unauthorized access, modification, and unlawful destruction. Your data is stored for as long as necessary for the purposes stated above or as required by law to comply with legal obligations and to resolve any disputes.
We have taken technical and organizational measures for this purpose.
Our website uses analytical cookies. With these cookies, we can track the statistics of our website and see how our website is being used.
Questions, complaints, and changes to this statement
You can submit your objections or requests to ELAN Makelaars using the contact information below. We will assess the objection and/or request in accordance with the requirements of the AVG.
If you believe that ELAN Makelaars is not handling your personal data with sufficient care or is not complying with the law, you can file a complaint with ELAN Makelaars or with the Dutch Data Protection Authority.
Changes to Privacy Statement
If any changes to this privacy and cookie statement are necessary, you will always find the most recent version on our website. This statement was last updated on September 1st, 2018.
Questions?
We appreciate your trust in our company, and we will handle your information with the utmost care. If you have any questions, please do not hesitate to contact our office.
ELAN Makelaars
Keizer karelweg 335
1181 RD Amstelveen
Phone number + 31 (0) 20-22 500 16
E-mail: info@elanmakelaars.nl
